We're sorry to know that your connection is dropping out and we apologise for the inconvenience this is causing you, @DanCarr.
Please PM us your TPG customer ID, username and complete address so we can pull up the account.
To send a PM, please refer to this link: How do I private message (PM) in the community
Hi @DanCarr, thanks for providing the account details via PM. We have checked the status of your service and we can see an indication that the connection is dropping out.
We have escalated this to our Engineering Team and the case engineer will contact you via SMS or a phone call to discuss the progression of the case.
Should you have a preferred contact number and time, please send it via PM. Thank you.
Hi @DanCarr, we can see that our Engineering Team has been in touch and an NBN technician has been booked to investigate further.
Our Engineering Team is closely monitoring this and further updates will be provided for additional updates.
Hi, @Riezl the tech came out today and has fixed some problems with the line and so far (2hrs) the connection has been stable
I'll keep a close eye on it today and tomorrow and will close this thread if it stays stable for a few days.
On another note, the modem is showing that I have a connection speed of 42mbps out of the max 45mbps but I am only getting 38mbps on the TPG speed test is this normal? I remember the last tech saying that they may have to slow the connection a little to get better stability.