NBN failure

[georgepinniger]

I am not on- line at all because my NBN modem doesn’t work! Only 2 blue lights are on (one of which blinks). I’ve been desperate to have I replaced since it was installed on 19th March. I’m 73, I have diabetes 2 and osteoarthritis, so I need a reliable, functioning internet, as does my wife, a psychologist who needs the internet to assist patients. At present she has to go to her office, which she’s not supposed to do.
Please help- please replace the NBN modem quickly!

[PeterW]

Hello georgepinniger,
Thank you for being a part of the TPG Community.
For verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:
 Username
 Full Name
 Full Address
 D.O.B.
I will reply ASAP on receipt of the above.
Regards
PeterW
My TPG app for IOS and Android - https://www.tpg.com.au/download