NBN first time connecting

[dilan85desilva]

Hi,
I received the "connect your modem" email this afternoon. I have connected the ncd and modem as per the guide. It has been close to 40 minutes now. The ncd lights are still blinking. Can someone please check?

[KarlB]

Hi @dilan85desilva 

Welcome to the community,

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

Regards,

Karl

[dilan85desilva]

Pm sent

[KarlB]

Hi @dilan85desilva 

Thanks for your PM. Can you please confirm your NBN NCD and modem/router are connected like the below image? Plus make sure any old phone devices are removed from the line.

Regards,

Karl

[dilan85desilva]

Yes can confirm its connected exactly like that

[dilan85desilva]

And no other devices connect, I have only 1 wall phone line socket at my house.

[KarlB]

Hi @dilan85desilva 

Thanks for confirming your setup. I can see your order is still showing in progress. I have requested for our Provisioning Team to take a look at your order and contact you back ASAP.

Regards,

Karl

[dilan85desilva]

So should I disconnect the nbn hardware and go back to my adsl line for now?

[KarlB]

Hi @dilan85desilva 

You can reconnect your ADSL modem for the time being. The tests I ran earlier did not pickup your NBN NCD, so this would indicate NBN still have a little more work to do.

Regards,

Karl

[dilan85desilva]

Ok