Hi,   Can someone from TPG confirm if I have the latest firmware version on my TPG supplied modem please ?   Device Model :  TP-Link Archer VR 1600V Firmware Version :0.1.0 0.9.1 v5006.0 Build 190228 Rel.72265n Hardware Version: Archer VR1600v v2 00000000 ... View more

Hi,   As the NCD lights were only blinking, a telstra tech was booked in and he arrived today. He just said that he is not reading any signals on the fiber line at the pit and that someone from NBN had to come in and fix that before another telstra tech comes in again to connect my house !   This is frustrating but i understand that you guys are not at fault.  But could you please let me know what the next steps need to be ? Is any action required from my end ? Could you please keep me up dated on what is happenning? ... View more

Hi, Continuing from this thread that I opened last week. https://community.tpg.com.au/t5/Broadband-Internet/NBN-first-time-connecting/m-p/68418#M26872 I got the second SMS from you guys today asking me to connect my modem. I have done so and has been a while now. The ncd lights are still blinking blue. Can you check please? ... View more

Hi, I received the "connect your modem" email this afternoon. I have connected the ncd and modem as per the guide. It has been close to 40 minutes now. The ncd lights are still blinking. Can someone please check? ... View more