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NBN flashing no internet

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Level 2
Hi

The nbn modem downstream light is flashing , no light for upstream and online. And the internet is not working.

Tried hard reset for nbn and modem, still not working. What should I do?

Thanks
1 ACCEPTED SOLUTION

Accepted Solutions
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Level 2

Thanks for the reply, yes the internet is up and running now. Thanks

View solution in original post

2 REPLIES 2
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Moderator

Hi @sisylinwia,

 

Welcome to TPG Community!
 

We were able to locate your account using your community details and understand that you've contacted our Tech team yesterday to report the issue.

 

Your service was affected by an NBN network outage and the NBN Field technician resolved the fault after they replaced a burnt out Line Power Inserter.

 

The service is up and running, please test the connection and let us know if you need any assistance.

 

BasilDV

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Level 2

Thanks for the reply, yes the internet is up and running now. Thanks

View solution in original post