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NBN internet (HFC) not working

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Level 1

HFC NBN internet connection not working since morning.

tried to contact Technical suupport but too much waiting time.

Can you please help.

 

 

1 REPLY 1
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Moderator

Welcome to the Community @paulrohit2002

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn-hfc-cable/problems_connect_internet_nbn_hfc

 

In your case, we have lodged the issue with NBN Co due to a faulty NBN NTD box. They've booked an NBN technician that will replace the equipment to resolve the issue.

 

Your assigned Engineer will be in touch with you for further updates.

 

BasilDV