NBN internet access

[gregwed1]

Just got connected to NBN last Friday and was very happy with speeds. 47 mbps download and 18 upload, now I cannot run the TPG speed test as it crashes (get "Upload Test Error"). Appears to keep dropping out. Is this a location issue. Turned modem off/on a few times but same result. Located at Wellington Point Brisbane Qld.

[Anonymous]

Hi @gregwed1 ,

Welcome to the community!

We're sad to know that you're having dropouts with the service. We're able to locate your account using your given details and ran an initial test to the service. Test result shows a possible line fault that requires further investigation and handling by our Engineering Team

We have this escalated and you will be contacted by one of our Engineers via SMS or Phone call once assessment is done.

Let us know should you require further assistance.

Cheers!

[Anonymous]

Hi @gregwed1,

Our Engineering Team is now handing the connection issue we escalated. Further updates will be provided when it's available.

Let us know should you require further assistance.

Cheers!