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NBN internet not working

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Level 3
The internet light on my modem is off and the internet is not working.
Is it outage again?
10 REPLIES 10
Moderator

Hi @aaronmanho, we have located the account using your community details. As per checking, NBN Co. has identified a network fault affecting the service in your area.

 

They are now working on a resolution and we will provide further updates as soon as it becomes available.

 

We apologise for the inconvenience this service disruption is causing you.

Moderator

Hi @aaronmanho, we can see that the issue has been resolved and your service is up and running for more than 21 hours now.

 

Should you need further assistance, feel free to message us. Thank you.

Level 3
The light is off again.
Moderator

Thanks for raising this to us, @aaronmanho
 

We'd like to confirm if the NBN box currently on. We ran an initial test to your NBN connection it shows the NBN box is currently off.

 

Regards,

Level 3
The NBN box is on.
Moderator

Thanks for the confirmation. We will raise this to our Engineering Team for further test and investigation. Assessment may take 24-48hrs and updates will be provided via SMS or Phone call.

 

We apologise for any inconvenience.

Moderator

Hi @aaronmanho,

 

Based on our Engineering Team's Assessment, Your TPG service is part of an ongoing NBN Network Maintenance.  NBN is aware and currently investigating the outage. Updates will be provided via SMS or Phone call.

 

Cheers!

Level 3
The internet is still down. It is down for three days already.
Moderator

Hi @aaronmanho, we have escalated the issue to our Engineering Team for further investigation and the case engineer will contact you once the assessment is completed.