Welcome to TPG Community!
We understand that you've contacted our Tech team and identified that your service has been affected by an NBN network outage.
This is being monitored by our Outage monitoring team and you'll be updated via SMS or phone call once available.
Hi @tangming82gz, as per checking, NBN Co. has identified a network fault affecting NBN HFC services in your area. There's no estimated time of restoration yet, but NBN network technicians are doing their best to rectify the issue as soon as possible.
We'll also monitor this and keep you posted for any additional update.
We apologise for the inconvenience.