NBN keeps disconnecting

[keigoleung]

Hi Supports
Our internet keep disconnecting since yesterday,
But there is no issue listed in the nbn website with our address.
Can anyone please check?
Thanks

[Ahra_G]

Hi @keigoleung,

There are different types of dropouts that you may experience:

1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

3. Dropouts caused by ongoing outage in your area.

We'd appreciate if you can confirm your service address via private message. 

Thanks! 

Ahra_G

[keigoleung]

Address was sent via PM.

I can confirm it is not wireless dropsout.
It's the modem keep disconnecting. not relate to the router.