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NBN keeps dropping out - New Install

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Level 1b

I had NBN installed today. It started working about an hour after the tech completed the install. Worked for about 10 mins, then dropped out. Doesn't work at all now. 


I rang support and had to wait for 30 mins for them to call me back. They were useless. I now have to wait for a tech to come and have a look at it, which means staying at home and wasting another day. TPG turned off my ADSL connection as soon as the tech advised them that he had completed the install. That resulted in me losing all internet service. Only after I hassled them did they offer to give me three more days of ADSL service. 


What a joke. 

3 REPLIES 3
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Moderator

Hello christs23,
Thank you for being a part of the TPG Community.
For verification purposes can you please send me a private message (PM) by clicking on my name
and provide the following information:
 Username
 Full Name
 Full Address
 D.O.B.
I will reply ASAP on receipt of the above.
Regards
PeterW
My TPG app for IOS and Android - https://www.tpg.com.au/download

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Level 1b

Sent as requested. 

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Moderator

Hi @christs23 

Our records show this issue was resolved by our Help Desk. 

Your recent broadband or home phone technical fault ticket (Ticket number # 10536809) has now been resolved and closed by our engineers.


If you are still having issues please let us know. 

Cheers