FTTB stopped working

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Level 2

There has been no internet to my unit since yesterday. Internet light is off on my TPlink modem and all other lights are on or flashing.

 

Called up TPG and the staff on the phone said my connection became inactive but cannot do any further investigation over the phone. Said it would be escalated to an engineer but did not get a request/ticket number for it. 

 

Has anyone had any experience with this? 

3 REPLIES 3
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Moderator

Hi

 

Allow me to look into this for you.

 

John

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Moderator

Hi

 

please send me through Private Message your username, customer account number or mobile number attached to your service so I can assist you.

 

John

Highlighted
Moderator

Hi

 

Upon checking your service we can see there is currently a fault affecting it.

I have logged a ticket and you will be called and updated.

 

John