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My NBN keeps dropping out / disconnecting

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Level 1

My NBN keeps dropping out / disconnecting, I have to reboot the modem multiple times a day and reconnect on HUAWEI gateway website. It's so frustrating, and I am not able to connect to the tech chat as its "full / not accepting chats" weirdly enough. Can someone help here, my internet must've disconnected at least 6 times today!

Thanks

2 REPLIES 2
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Moderator
Hi there             


 Welcome to the community,

 

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you 

 

 

kind regards
Highlighted
Moderator

Hey there Annie9,

 

 

Thanks for that,

 

Having a look at your account now, bare with me i wont be long 

 

 

Kind regards