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My NBN keeps dropping out / disconnecting

Annie9
Level 2

My NBN keeps dropping out / disconnecting, I have to reboot the modem multiple times a day and reconnect on HUAWEI gateway website. It's so frustrating, and I am not able to connect to the tech chat as its "full / not accepting chats" weirdly enough. Can someone help here, my internet must've disconnected at least 6 times today!

Thanks

2 REPLIES 2
Ken-C
Moderator
Hi there             


 Welcome to the community,

 

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you 

 

 

kind regards
Ken-C
Moderator

Hey there Annie9,

 

 

Thanks for that,

 

Having a look at your account now, bare with me i wont be long 

 

 

Kind regards