NBN modem set up

Level 2

Hi I have followed all instructions and troubleshooting guides. I have a connection light but no dsl/internet. I have received many texts about ‘activating’ my NBN. Each time I attempt, i am unsuccessful




Hi @biswajitroy93


For customers who would like to check the status of their service installation/activation, we have created this community article, which contains a video on How to track your TPG service installation


We also send an email notification once the service is activated. If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up by going to this link : NBN Fibre to the Curb (FTTC) Setup Guide


In this instance, we've booked an NBN technician visit to finalise the installation/activation of your NBN FTTC service. Further updates will be given by your NBN case manager once available.