NBN modem

Level 2

I have been using my new modem (AC-1600) provided by TPG. My NBN service has been active fine for a few days then getting the message that "your newly installed broadband equipment is waiting to be automatically configured". I waited to initial 30 mins with no results, so restarted/rebooted  the modem, but was still receiving the same message.
Can anyone please help?


Hi @Ericnguyen ,


For new services, we recommend customers to check if their service has been installed and activated.


We have created this community article, which contains a video on How to track your TPG service installation


We also send an email notification once the service is activated.


If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help


If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.


To send a PM, please refer to this link: How do I private message (PM) in the community