NBN not working

[lmst7]

Hi,

The internet has not been working intermittently at our address for 24 hours despite regularly turning off/on both routers.  Both my partner and I need this service for work.  Tech support are completely unavailable so no help there.  Can you please investigate?

Regards

Lachlan (18 Marwick St, Flemington)

[David_M]

Hi @lmst7 

Let me check this for you.

Regards,

David_M

[David_M]

Hi @lmst7 

I have created a fault ticket to one of engineers for your NBN-HFC service.

Someone should contact you within 24-48hrs.

I have PM'ed you your fault reference number.

Regards,

David_M