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NBN not working

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Level 1
Just had NBN connected today. I have just installed the router provided by tpg. I have connected as per instructions. I’m getting green lights, and all looks ok but when I try and hook up to it, it comes up with a page that says it’s configuring it and if not working in 30 minutes to reboot it. I have done this twice and still no go. Any ideas. Thanku l did get an email today to say it was all ready to go this was prior to me hooking it up. Cheers
2 REPLIES
Moderator

Hi @Steve,

 

Welcome to the community!

 

I would love to help and the status of your service. I tried to use your Community Details to pull up the account unfortunately no match.

 

Kindly PM me your account details (Username/Customer ID or Contact number associated with the account).

 

Regards,

Moderator

Hi @Steve,

 

Thanks for sending us a message confirming your service is now working.

 

Let us know should you require further assistance. Have a great day!

 

Cheers