NBN not working

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Level 1

Hi,

The internet has not been working intermittently at our address for 24 hours despite regularly turning off/on both routers.  Both my partner and I need this service for work.  Tech support are completely unavailable so no help there.  Can you please investigate?

Regards

Lachlan (18 Marwick St, Flemington)

2 REPLIES 2
Highlighted
Moderator

Hi @lmst7 

 

Let me check this for you.

 

Regards,

David_M

 

Highlighted
Moderator

Hi @lmst7 

 

I have created a fault ticket to one of engineers for your NBN-HFC service.

Someone should contact you within 24-48hrs.

 

I have PM'ed you your fault reference number.

 

Regards,

David_M