NBN not working

[carlossteph]

Hi TPG,

We live in Chatswood NSW and our NBN is not working. I have tried your troubleshooting process and unfortunately have not had any luck. Our device says it is an upstream problem, but there is no reported NBN outage for our area.

Are you about to help please? Thanks!

[RajenS]

Hi @carlossteph 

Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so I can look at your service.

kind regards