NBN not working

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Level 1a

Hi Our internet suddenly stopped working today around 8pm. I tried to contact the technical support but after waiting on the phone for 2 hours and 40 munites I gave up. I tried to use the online chat but it did not work either. Is there any other way to contact TPG to solve the issue?

At the moment, the modem's power is on (green light) as well as 2.4G and 5 G lights are on (also Green) but no other light including "internet" is tunred off. I have tried to reboot the modem several times but it is still not working. 

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Moderator

Hi @Twatanabe 

   That's Great, someone on the way, 

 

Thanks 
Rajen 

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3 REPLIES 3
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Moderator

HI @Twatanabe 

            


Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so I can look at your service.

kind regards

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Level 1a

Thanks. I have succesfully talked  to the technical support  this morning and a help should be on its way. Thanks anyway.

Highlighted
Moderator

Hi @Twatanabe 

   That's Great, someone on the way, 

 

Thanks 
Rajen 

View solution in original post