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NBN out for 2 days and counting, no response to my ticket - how to escalate

timbat
Level 2

I've had no response to my ticket lodged 3 days ago - how do I ask for more information. This service is hopeless!

3 REPLIES 3
Angeli
Moderator

Hi @timbat

 

May I have the ticket number that you have there? 

 

-Angeli

timbat
Level 2

12304695

Angeli
Moderator

Hi @timbat

 

Your issue will be escalated to our Engineering Team for investigation and a case engineer will be contacting you for updates. Please keep the modem powered ON for remote testing.

 

Regards,

Angeli