NBN outage Isaacs ACT

[jpflett]

NBN outage in Isaacs ACT since 9:30 this morning.  Technician in the street accessing a Telstra pit at that time but no obvious work being done now (1:40 pm).  NBN website indicates NO outage at our address.  

Any information on restoring the service would be appreciated.

[Anonymous]

Hi @jpflett, 

Have you checked your physical set up? Make sure that there's no damage cable/s that can cause an interruption to your service. Can you also try using a different cable to connect the modem to the wall socket? 

-Angeli

[jpflett]

No changes at our end - all connections good. Rebooted modem several times.

Not a coincidence that a NBN tech was working in the street based on past experience.

[Anonymous]

Hi, 

I'll need to do a short test. The cable connected at the back of your modem which is in DSL port, have it transferred to one of the yellow ports. Let me know once done.

-Angeli

[jpflett]

The DSL cable appears different to the yellow LAN ports but have moved it

[Anonymous]

Hi @jpflett, 

I'm done with the tests and you can now transfer the cable back to the DSL port. I've escalated your case with our Engineering Team for further investigation as there's a possible line issue. Your ticket reference number is 12270674. A case engineer will be ringing you today and please keep the modem powered ON for remote testing. 

Regards, 

Angeli