NBN outage

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Level 1c

Hi,

 

I live in West Ryde and I've been experiencing an NBN outage for 9 days now (starting from 9 Feb.).

 

TPG sends mobile messages advising the outage, but can more detailed information be provided? For such a prolonged period of outage, would a compensation be offered?

 

Thanks.

1 REPLY 1
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Moderator

Hi @pingli315,

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage 

 

This will allow you to access more detailed information regarding the cause of the outage. 

 

In your instance, NBN Co. replaced a network hardware, which rectified the issue and your service shows up and running now.

 

Let us know if we can be of further assistance.