I live in a small unit block of 12 units (on nbn website they call this MDU - multi dwelling unit). The technology used for my building is HFC. According to nbn website MDU buildings generally require more extensive intern cabling. So far TPG has arranged 2 technicians for my nbn installation since May, but each time the technician said they couldn’t get the installation done because some cable ducting work had to be done before they could install the boxes. I’ve tried to explain this to TPG service people but they didn’t seem to understand the problem. Since the second failure of installation I haven’t heard from them. NBN is hopeless as well. When the second technician told me he couldn’t install the boxes for me I was so disappointed and I said you were already the second technician sent to me. He said he went to one customer’s place and the customer told him he was already the seventh technician! Why nbn keeps sending installation technicians instead of fixing the problem first! Does someone live in a unit? How can the cable ducting work be done? Is it nbn’s responsibility or the strata’s? Thank you.
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