Hi pingli315,   Those drop outs happened on Wifi or the internet is down? Could you check the lights of the NTD (black box) and the TPG modem when this is happend?   Thanks                             ... View more

Hi @pingli315,   For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.   We have created this article that can guide you on How to Check for NBN Network Outage    This will allow you to access more detailed information regarding the cause of the outage.    In your instance, NBN Co. replaced a network hardware, which rectified the issue and your service shows up and running now.   Let us know if we can be of further assistance. ... View more

Hi @pingli315,    We have been advised by NBN Co that they are currently investigating a network outage impacting the HFC network in Eastwood NSW.    Troubleshooting demonstrates infrastructure is being impacted by an ongoing power outage. The commercial power supplier has not provided an ETR and advised that the repairs required are complex.    A dedicated team is monitoring the progress and should provide updates as soon as it becomes available.    We apologise for the inconvenience.      Thank you.     ... View more

We'll advise our Provisioning Team, @agostinho1. ... View more