NBN installation (HFC) for MDU frustration

[BasilDV]

Our sincerest apologies for the inconvenience @agostinho1.

It appears that there's an issue within the location as the NBN Co moved the remediation to a later date.

We'll chase this with our Provisioning team and have your case manager call you today for further discussion.

Thank you.

BasilDV

[BasilDV]

Hi @agostinho1,

Your case manager tried to call you to no avail.

Do you have any preferred time for them to try again?

Regards,

BasilDV

[agostinho1]

Any news about the nbn issue installation? will they fix the problem?

[Rica_R]

Hi @agostinho1,

NBN Co has advised us that there is a network shortfall affecting the installation for your address.

We would like to ask for your preferred time of contact as the assigned Case Manager will talk over about the full details of the updates.

We look forward to working this with you. Thank you. 

[agostinho1]

You can call me after 3.30pm today, xxxxxxxxxx

[Riezl]

We'll advise our Provisioning Team, @agostinho1.