TPG Community

Get online support

NBN installation (HFC) for MDU frustration

Highlighted
Moderator

Our sincerest apologies for the inconvenience @agostinho1.

 

It appears that there's an issue within the location as the NBN Co moved the remediation to a later date.

 

We'll chase this with our Provisioning team and have your case manager call you today for further discussion.

 

Thank you.

BasilDV

Highlighted
Moderator

Hi @agostinho1,

 

Your case manager tried to call you to no avail.

 

Do you have any preferred time for them to try again?


Regards,

BasilDV

Highlighted
Level 1c
Any news about the nbn issue installation? will they fix the problem?
Highlighted
Moderator

Hi @agostinho1,

 

NBN Co has advised us that there is a network shortfall affecting the installation for your address.

 

We would like to ask for your preferred time of contact as the assigned Case Manager will talk over about the full details of the updates.

 

We look forward to working this with you. Thank you. 

Highlighted
Level 1c

You can call me after 3.30pm today, xxxxxxxxxx

Highlighted
Moderator

We'll advise our Provisioning Team, @agostinho1.