NBN red optical light

[cyurong123]

After NBN was installed yesterday,the technician helped me plug in my modem. I tried to connect wifi after several minutes,  it showed that" newly installed equipment is waiyting to be automatically configured" on my mobile. But when I tried again one hour later, it is the same. UNI-D1 is red.

Later i found Optical light is red.   Please help me resolve this problem .

[BasilDV]

Hi @cyurong123

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

We have created this article that can guide you on How to Check for NBN Network Outage

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn/problems_connect_internet_nbn

In your case, the attending NBN technician resolved the issue by replacing the connector for your NBN NTD box.

Let us know if you need further assistance.

BasilDV