I just upgraded from the 25 mb/s plan to the 40 mb/s . But speed test is only showing 28 mb/s download and 5 mb/s upload. Basically what i had before the plan upgrade.
Modem is a HG659 and reports good numbers for actual line speed: 38 mb/s download, 15 mb/s upload. Attenuation seems fine.
I tested using LAN connection to router, no improvement. Tried 5g using my iphone but still the same numbers.
I wonder if it just takes time for the actual upgrade to start? I got an email a few hours ago saying "TPG NBN Plan Change Completed", and after resetting modem i can see it's connected at a higher rate now. Just can't work out why i'm getting low numbers in speed test (and regular downloads etc..).
Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?