NBN service setup

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Level 1c
Hi there, I have just setup our new nbn modem and network connection device. I have checked it is all setup correctly and waited for over 1hr but there is no green internet light on the modem and the connections device is still flashing not solid lights. What are the next steps to solve this?
Thank you
2 REPLIES 2
Moderator

Hi @rmaurice91 

Welcome to TPG Community,

 

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  

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Moderator

Hi @rmaurice91 

   Arranged NBN tech to your home by Friday, 26 June 2020, 1:00 PM - 5:00 PM

Thanks 
Rajen