NBN slowed

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Level 1

I was getting the advertised speed of 47-48 Mbps for the last month it has dropped to 33-38Mbps I cannot get any assistance fom the "Help" line who now claim the problem is fixed and wish to close the ticket.

Here are some of my stored results, both Speedtest.net and Testmy.net show similar results-

2/25/20 4:19:18 pm 38.35 Mbps 4.79 MB/s Tpg Internet 80.3 MB
2/25/20 4:10:16 pm 38.55 Mbps 4.82 MB/s Tpg Internet 80.7 MB
2/25/20 3:49:06 pm 31.98 Mbps 4 MB/s Tpg Internet 23.5 MB
12/18/19 6:37:06 am 47.61 Mbps 5.95 MB/s Tpg Internet 80.1 MB
11/28/19 3:47:37 pm 48.09 Mbps 6.01 MB/s Tpg Internet 81.6 MB
7/15/19 1:06:08 pm 47.88 Mbps 5.98 MB/s Tpg Internet 83.1 MB

1 REPLY 1
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Moderator

Hi @phillipc2,

For customers having issues with the speed, please be advised that the actual speeds for NBN services may be slower and vary due to many factors including the type/source of content being downloaded, hardware and software configuration, the number of users and performance of interconnecting infrastructure not operated by TPG. Devices connected by Wi-Fi may experience slower speeds than those connected by Ethernet cable.

We can only provide you with an accurate speed assessment post activation. Contributing factors to speed on FTTN are definitely distance from your connected node.  Hence, we provide options to shift plans or cancel if speeds are not met. We have also sent an email regarding the matter.

In your case, we've seen that the speed issue affecting the service is a line in NBN Co.'s network. This has been escalated to them and currently handled by our Engineering Team.

 

Further updates will be provided when it becomes available via SMS or Phone call.

 

Cheers !