Outages

Highlighted
Level 1b
What’s going on !! Over a week of internet dropping out (at least 50 times per day) tech support said my problem
Was resolved!!! It’s not !! I’m in seven hills nsw . Any ideas
1 REPLY 1
Highlighted
Moderator

Welcome to the Community @Michellegeorgis

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage. This will allow you to access more detailed information regarding the cause of the outage.

 

If there are no known outages in your area, we recommend having a read of our online guide on troubleshooting internet issues for TPG NBN service. Here's the link: https://www.tpg.com.au/support/nbn/problems_connect_internet_nbn

 

In your case, it is now being investigated by our Engineering team and an assigned Engineer will be in touch with you via SMS or phone call as soon as an update becomes available.

 

BasilDV