Internet shaped speed

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Level 1

I Received an Email telling me  that my peak time speed would be shaped to 128kpbs

No problem - this speed suppose to be enough for internet browsing.

The problem is I don't have it at all.

I can't even open Yahoo.

Is this the way you forsing people to upgrade?

I feel I was misleaded.

It is unfair.
This shaping speed was promised