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NBN still down in eastern suburbs....

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Level 1
There was a planned outage and maintenance window until 4:30pm today (Sunday 23-Feb). However, the outage still persists.
What's going on?
1 REPLY 1
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Moderator

Hi @willangew,

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn-hfc-cable/problems_connect_internet_nbn_hfc

 

The outage has been lifted and your service should be up and running now.