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no phone line and nbn connection

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Level 1b

No internet or phone line connection more thn five day. Connection light is flashing red. Have checked NBN and TPG sites for possible outages - nothing listed.

Have tried to call tech support line but wasn’t able to get through, any help appreciated.

1 REPLY 1
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Moderator

Hi @philtung64,

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn-fttc/problems_connect_internet_nbn_fttc

 

In your case, we have identified an issue with the line, thus we have booked an NBN technician to fix the issue.