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unable to get to my account

Level 2

Why I can not get to my account, I have tried thousand times with no results, saying that password and username is not correct


Hi @1941peter,


We'd recommend that you check the welcome email we have sent as that's where you can double check if the account username/customer ID you're using is correct.


Once you've confirmed the details, you can reset your TPG My Account password and this article will guide you: Forgot your TPG account password?


We have also created this community article that may help you in Using TPG My Account & Online Account Info


Let us now if we can be of further assistance.