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unable to get to my account

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Level 1b

Why I can not get to my account, I have tried thousand times with no results, saying that password and username is not correct

1 REPLY 1
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Moderator

Hi @1941peter,

 

We'd recommend that you check the welcome email we have sent as that's where you can double check if the account username/customer ID you're using is correct.

 

Once you've confirmed the details, you can reset your TPG My Account password and this article will guide you: Forgot your TPG account password?

 

We have also created this community article that may help you in Using TPG My Account & Online Account Info

 

Let us now if we can be of further assistance.