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NBN stop working after lightning strke

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Level 1b

After a lighting strick in my area, several neighbours including me currently have network issue, I am using TPG NBN FTTC NBN service:

 

Connection light on the FTTC modem is red blinking.

Broadband light on the FTTC modem is blue blinking.

Wireless router seems working without issue.

Ref:

https://community.tpg.com.au/t5/Broadband-Internet/FTTC-NBN-NCD-Connection-Light-Flashing-RED/td-p/1...

 

Below page of NBN link status indicate no issue at the time I am posting:

https://www.nbnco.com.au/support/network-status

 

Neither support phone line or support live chat is working, please help.

 

 

 

1 REPLY 1
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Moderator

Hi,

 

My records shows your service is up and running,

Sometime a lightning could affect both NBN and TPG devices

 

Thanks for your patience