Hi @tareq21m
Welcome to the Community!
Using your community details, I was able to pull up your account. I found out that the NBN technician installed the NCD box yesterday. NBNCo has confirmed that the NCD box is active on their system. However, the order is not fully completed because NBNCo was not able to detect a compatible NBN VDSL2 modem yet.
Based on the tickets that I reviewed, you didn't originally receive a modem from us for the NBN FTTC service. I can see that you've spoken to one of our Customer Specialists earlier and there's an outstanding request to send you an NBN compatible modem.
Since your NBN order is not completed yet, there's a possibility that ADSL service may still work. You can try to reconnect your ADSL modem to the phone socket and see how it goes. You need to unplug the NCD box from the phone socket to avoid conflict. If the ADSL service works, then you can leave the connection setup on ADSL while waiting for the NBN modem to arrive.
Regards,
