TPG Community

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Level 1b

Ive had no connection for about 9hours now, contacted support and recieved email saying il hear back in 24-48hrs. im paying top dollar for a service im not currently recieving with no help or real answer as to why?


Hi @meds2783,


Welcome to the community!


I was able to locate your account using your community details and seen that a possible line fault causing dropouts to the service. This has been raised to our Engineering Team for further test and investigation. At the moment your service is currently connected for 35m and being monitored by one of our Engineers.

Our Engineering Team tried to contact you earlier today to provide faults progress unfortunately no avail. Let me know your best contact number and preferred time and I will arrange another call from them.


In case you need a reference: How to send a PM.




Hi @meds2783,


Thanks for sending me your details, one of our Engineers tried to contact you yesterday to provide case progress, unfortunately no avail. You can reply your preferred contact number and time to the SMS that has been sent from your mobile to arrange another call.


Let me know should you require further assistance.