NBN

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Level 1b
Unable to connect to internet using instructions on video. Account id 5848619
1 REPLY 1
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Moderator

Hi @carusing,

 

For new services, we recommend customers to check first if their service has been installed and activated.

 

We have created this community article, which contains a video on How to track your TPG service installation

 

We also send an email notification once the service is activated.

 

If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help

 

In your case, the service has been installed and activated and it shows up and running now.

 

Let us know if you need further assistance.