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No NBN connection (FTTB)

Level 2
Level 2


My internet connection has been out since 8pm today.

Have hard reset the modem.

Power, 2.4G & 5G indicator lights remain on (solid green).

DSL light intermittently flashes on for a period then off. Internet light remains off.


Please help, thanks.


Hi @LC,


For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage on the NBN network.


Check our page Service Status for any known outages.


If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage


If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : Troubleshooting no internet connection


Feel free to search community for help or contact us and we'd be glad to assist you.