No NBN connection

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Level 1a
I’ve not had NBN connection since I got home tonight.
Been on the phone waiting for the last 45min for help.
Have checked network status and there doesn’t seem to be any issues.
Have unplugged and reconnected both boxes several times with no luck. All lights seems to be on.
1 REPLY 1
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Moderator

Hi @send2phoenix,

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : Troubleshooting no internet connection

 

In your case, we have identified an issue with the NBN network and we are working on sending a technician to fix this.

 

You will receive further updates via SMS or phone call.