For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.
We have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : Troubleshooting no internet connection
In your case, we have identified an issue with the NBN network and we are working on sending a technician to fix this.
You will receive further updates via SMS or phone call.