NBN100 slow speed

[brenton45]

Hi TPG community,
I've recently upgraded to NBN100. I'm finding the evening speed is not what is advertised (see attached photo)
Is there something I need to update on my end in order to achieve the speed?
Thanks in advance,
Brenton

[Riezl]

Hi @brenton45 , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community 

[brenton45]

Hi Riezl,

Have Private Messaged you.

Cheers,

Brenton

[Shane]

Hi @brenton45,

Thanks for sending us your details. We ran an initial test to the service it shows no line fault and getting a passing speed. Actual throughput speeds may be slower and could vary due to many factors including type/source of content being downloaded, hardware and software configuration, the number of users simultaneously using the network and performance of interconnecting infrastructure not operated by TPG. Devices connected by Wi-Fi may experience slower speeds than those connected by Ethernet cable.

We did an article that you may find helpful, this will guide you on how to improve the Wireless Connection at home.

See links below.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

Let us know how it will go.

Regards, 

Hi Riezl,

Have Private Messaged you.

Cheers,

Brenton