Thanks for sending us your details. We ran an initial test to the service it shows no line fault and getting a passing speed. Actual throughput speeds may be slower and could vary due to many factors including type/source of content being downloaded, hardware and software configuration, the number of users simultaneously using the network and performance of interconnecting infrastructure not operated by TPG. Devices connected by Wi-Fi may experience slower speeds than those connected by Ethernet cable.
We did an article that you may find helpful, this will guide you on how to improve the Wireless Connection at home.
See links below.
Let us know how it will go.
Have Private Messaged you.