NBN50 Download very slow

[pveliz]

Ever since we upgraded from basic to NBN50 our internet collection has been super slow and often completely down. I’ve read in other posts that having TPG refresh our connection can fix this issue.
How do we get TPG to refresh the connection?

[BasilDV]

Hi @pveliz 

Welcome to the Community!

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

We have created this article that can guide you on How to Check for NBN Network Outage

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn/troubleshooting

We've also created an article that will help you troubleshoot a Slow speed issue.

For WiFi connected devices, the signal interference may cause service disruption. There are articles that will guide you on how to improve the network. Refer to these links:

• Wireless Channel on your modem - what is it and why should I change it?
• Easy Steps to Improve Wi-Fi Connection In Your Home

We've also refreshed your connection for you to start fresh.

Let us know how it goes.

BasilDV