Welcome to the Community!
For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.
We have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn/troubleshooting
We've also created an article that will help you troubleshoot a Slow speed issue.
For WiFi connected devices, the signal interference may cause service disruption. There are articles that will guide you on how to improve the network. Refer to these links:
We've also refreshed your connection for you to start fresh.
Let us know how it goes.