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NBN50 HFC Constant dropouts

Level 1c

I've been getting constant dropouts frequently for past few weeks. is there way to get it resolved?

5 REPLIES 5
Moderator

Hi @keshabprativa ,

 

Thanks for raising this to us. What particualr devices are affected with the dropouts?

In the event that wireless devices such as Smart Phone, Smart TV or Laptop are affected, it could be a Wireless Interference. 

 

We did an article on how to eliminate this kind of issue please see links below.

Easy Steps to Improve Wi-Fi Connection In Your Home 

Wireless Channel on your modem - what is it and why should I change it? 

 

Let us know how it will go.

Regards,


@keshabprativa wrote:

I've been getting constant dropouts frequently for past few weeks. is there way to get it resolved?




 

Level 1c

There's greenlight in NTD and Router but no internet. 

 

This happened to me few months back. 

 

Level 1c

Yes, Just reached home and my internet connection is terrible. Also, there's no nbn outages in my area.

Here's my test

https://imgur.com/a/AwIFHvs

Level 1c

update: It seems every 15 minutes I am getting dropped.

Moderator

Hi @keshabprativa,

 

Thanks for the additional details. We're able to confirm that the issue is now being handled by our Engineering Team we'll chase this with them for additional reference on file. Expect an update via SMS or Phone call when it becomes available. We apologise for any inconvenience, let us know should you require further assistance.

 

Regards, 

 

 

update: It seems every 15 minutes I am getting dropped.