NBN50 Slow Download Speed

[marhsib]

I recently upgraded to NBN50 from 12.5mbs hoping that I would get considerably better download speed. I did received an update with the latest change in plan and I got the email saying that the plan has been already upgraded. But when I tried to download, its worst.

[BasilDV]

Hi @marhsib

What troubleshooting have you tried so far?

You may check this article that will guide you with some troubleshooting for the slow speed issue.

• Slow speed issue

Let me know how it goes.

BasilDV