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NBN50 Small Business Plan: Slow upload speed during the day

danielbrink
Level 2

Hi

 

I'm on a NBN50 HFC Small Business plan. My upload speeds are/were always consistent at 20Mbit/s, but this week something changed and it dropped to 11Mbit/s during business hours. After hours, uploads are fast again at 20Mbit/s.

 

I've seen this issue before, when someone/some process at TPG changed me to a consumer NBN plan instead of a business plan, even though the Accounts Page on TPG website still says Business Plan.

 

Two questions:

1. Can support please have a look at my account. I tried to call, but.... massive call queue.

2. What upload speeds should I expect from NBN50, was I just lucky before at 20Mbit/s? Upload speeds and fast pings are far more important than download speeds for my work.

 

Thank you

Daniel

 

 

 

 

1 REPLY 1
Anonymous
Not applicable

Hi @danielbrink

 

Welcome to the community!

 

Thanks for raising this to us.

 

There are different types of speed issues that you may experience:

 

1. Speed issues caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

 

2. Wireless Speed issue this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

 

3. Speed issues caused by ongoing outage in your area. 

 

In the event that the affected devices are connected Wireless/Wi-Fi connection, we recommend having a read on the following articles:

 

• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it

 

For us to further assist you, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

 

 

 

Hi

 

I'm on a NBN50 HFC Small Business plan. My upload speeds are/were always consistent at 20Mbit/s, but this week something changed and it dropped to 11Mbit/s during business hours. After hours, uploads are fast again at 20Mbit/s.

 

I've seen this issue before, when someone/some process at TPG changed me to a consumer NBN plan instead of a business plan, even though the Accounts Page on TPG website still says Business Plan.

 

Two questions:

1. Can support please have a look at my account. I tried to call, but.... massive call queue.

2. What upload speeds should I expect from NBN50, was I just lucky before at 20Mbit/s? Upload speeds and fast pings are far more important than download speeds for my work.

 

Thank you

Daniel