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NBN50 internet constantly dropping out

Level 1b

Hi TPG Team,

 

My internet has been dropping out very frequenty over the last 1-2 weeks. The PC's and mobile phones remain connected via WiFi to the router, however the internet service is not available. Below is an excerpt of the system log showing the link going down at least 3 times over a period of 1 hour:

 

2018-11-05 22:05:13 [5] System: DSL link up
2018-11-05 22:05:26 [5] System: DSL link down
2018-11-05 22:05:27 [3] PPP: ppp1 User request
2018-11-05 22:05:27 [3] PPP: ppp1 LCP down
2018-11-05 22:05:27 [4] PPP: ppp1 LCP down
2018-11-05 22:05:27 [6] PPP: ppp1 sent [LCP TermReq id=0x3 "User request"]
2018-11-05 22:05:34 [3] PPP: ppp1 User request
2018-11-05 22:05:34 [6] PPP: ppp1 sent [LCP TermReq id=0x4 "User request"]
2018-11-05 22:05:34 [3] PPP: ppp1 User request
2018-11-05 22:05:34 [3] PPP: ppp1
2018-11-05 22:05:34 [5] System: DSL training G.994
2018-11-05 22:05:34 [5] VoIP: disable SIP stack due to intf IP is 0.0.0.0
2018-11-05 22:05:44 [5] System: DSL training G.994
2018-11-05 22:06:00 [5] System: DSL training G.993 started
2018-11-05 22:07:41 [5] System: DSL training G.993 channel analysis
2018-11-05 22:07:42 [5] System: DSL link up
2018-11-05 22:07:50 [6] PPP: ppp1 sent [PADI Host-Uniq(0x00003c2a)]
2018-11-05 22:07:50 [6] PPP: ppp1 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0x904c1893>]
2018-11-05 22:07:50 [6] PPP: ppp1 rcvd [LCP ConfReq id=0x1 <mru 1492> <auth pap> <magic 0x379a74cf>]
2018-11-05 22:07:50 [6] PPP: ppp1 sent [LCP ConfAck id=0x1 <mru 1492> <auth pap> <magic 0x379a74cf>]
2018-11-05 22:07:50 [6] PPP: ppp1 rcvd [LCP ConfNak id=0x1 <mru 1492>]
2018-11-05 22:07:50 [6] PPP: ppp1 sent [LCP ConfReq id=0x2 <mru 1492> <magic 0x904c1893>]
2018-11-05 22:07:50 [6] PPP: ppp1 rcvd [LCP ConfAck id=0x2 <mru 1492> <magic 0x904c1893>]
2018-11-05 22:07:50 [6] PPP: ppp1 sent [LCP EchoReq id=0x0 magic=0x904c1893]
2018-11-05 22:07:50 [6] PPP: ppp1 sent [PAP AuthReq id=0x1 user="eddiez82@tpg.com.au" password=<hidden>]
2018-11-05 22:07:50 [6] PPP: ppp1 rcvd [LCP EchoRep id=0x0 magic=0x379a74cf]
2018-11-05 22:07:51 [6] PPP: ppp1 rcvd [PAP AuthAck id=0x1 ""]
2018-11-05 22:07:51 [6] PPP: ppp1 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2018-11-05 22:07:51 [6] PPP: ppp1 rcvd [IPCP ConfReq id=0x1 <addr 10.20.25.94>]
2018-11-05 22:07:51 [6] PPP: ppp1 sent [IPCP ConfAck id=0x1 <addr 10.20.25.94>]
2018-11-05 22:07:51 [6] PPP: ppp1 rcvd [IPCP ConfNak id=0x1 <addr 60.241.30.31> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.3
2018-11-05 22:07:51 [6] PPP: ppp1 sent [IPCP ConfReq id=0x2 <addr 60.241.30.31> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.3
2018-11-05 22:07:51 [6] PPP: ppp1 rcvd [IPCP ConfAck id=0x2 <addr 60.241.30.31> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.3
2018-11-05 22:07:52 [5] VoIP: enable SIP stack due to intf(60.241.30.31) is up.
2018-11-05 22:07:53 [6] VoIP: get ip(172.26.0.1) for domain(uni-v1.tpg.com.au)
2018-11-05 22:07:53 [6] VoIP: get ip(172.26.0.65) for domain(uni-v1.tpg.com.au)
2018-11-05 22:07:53 [6] VoIP: get ip(172.26.0.17) for domain(uni-v1.tpg.com.au)
2018-11-05 22:07:53 [6] VoIP: Register to server address 172.26.0.1:5060
2018-11-05 22:07:54 [6] VoIP: get ip(172.26.0.1) for domain(uni-v1.tpg.com.au)
2018-11-05 22:07:54 [6] VoIP: get ip(172.26.0.65) for domain(uni-v1.tpg.com.au)
2018-11-05 22:07:54 [6] VoIP: get ip(172.26.0.17) for domain(uni-v1.tpg.com.au)
2018-11-05 22:11:01 [5] System: DSL link down
2018-11-05 22:11:09 [3] PPP: ppp1 User request
2018-11-05 22:11:09 [3] PPP: ppp1 LCP down
2018-11-05 22:11:09 [4] PPP: ppp1 LCP down
2018-11-05 22:11:09 [6] PPP: ppp1 sent [LCP TermReq id=0x3 "User request"]
2018-11-05 22:11:09 [5] System: DSL training G.994
2018-11-05 22:11:09 [6] PPP: ppp1 sent [LCP TermReq id=0x4 "User request"]
2018-11-05 22:11:14 [3] PPP: ppp1 User request
2018-11-05 22:11:14 [3] PPP: ppp1
2018-11-05 22:11:14 [5] VoIP: disable SIP stack due to intf IP is 0.0.0.0
2018-11-05 22:11:24 [5] System: DSL training G.994
2018-11-05 22:11:41 [5] System: DSL training G.993 started
2018-11-05 22:13:25 [5] System: DSL training G.993 channel analysis
2018-11-05 22:13:26 [5] System: DSL link up
2018-11-05 22:13:29 [6] PPP: ppp1 sent [PADI Host-Uniq(0x000075c4)]
2018-11-05 22:13:29 [6] PPP: ppp1 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0x444404c7>]
2018-11-05 22:13:29 [6] PPP: ppp1 rcvd [LCP ConfReq id=0x1 <mru 1492> <auth pap> <magic 0x379fa5d9>]
2018-11-05 22:13:29 [6] PPP: ppp1 sent [LCP ConfAck id=0x1 <mru 1492> <auth pap> <magic 0x379fa5d9>]
2018-11-05 22:13:29 [6] PPP: ppp1 rcvd [LCP ConfNak id=0x1 <mru 1492>]
2018-11-05 22:13:29 [6] PPP: ppp1 sent [LCP ConfReq id=0x2 <mru 1492> <magic 0x444404c7>]
2018-11-05 22:13:29 [6] PPP: ppp1 rcvd [LCP ConfAck id=0x2 <mru 1492> <magic 0x444404c7>]
2018-11-05 22:13:29 [6] PPP: ppp1 sent [LCP EchoReq id=0x0 magic=0x444404c7]
2018-11-05 22:13:29 [6] PPP: ppp1 sent [PAP AuthReq id=0x1 user="eddiez82@tpg.com.au" password=<hidden>]
2018-11-05 22:13:29 [6] PPP: ppp1 rcvd [LCP EchoRep id=0x0 magic=0x379fa5d9]
2018-11-05 22:13:29 [6] PPP: ppp1 rcvd [PAP AuthAck id=0x1 ""]
2018-11-05 22:13:29 [6] PPP: ppp1 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2018-11-05 22:13:29 [6] PPP: ppp1 rcvd [IPCP ConfReq id=0x1 <addr 10.20.25.94>]
2018-11-05 22:13:29 [6] PPP: ppp1 sent [IPCP ConfAck id=0x1 <addr 10.20.25.94>]
2018-11-05 22:13:29 [6] PPP: ppp1 rcvd [IPCP ConfNak id=0x1 <addr 14.202.142.185> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160
2018-11-05 22:13:29 [6] PPP: ppp1 sent [IPCP ConfReq id=0x2 <addr 14.202.142.185> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160
2018-11-05 22:13:30 [6] PPP: ppp1 rcvd [IPCP ConfAck id=0x2 <addr 14.202.142.185> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160
2018-11-05 22:13:31 [5] VoIP: enable SIP stack due to intf(14.202.142.185) is up.
2018-11-05 22:13:31 [6] VoIP: get ip(172.26.0.17) for domain(uni-v1.tpg.com.au)
2018-11-05 22:13:31 [6] VoIP: get ip(172.26.0.1) for domain(uni-v1.tpg.com.au)
2018-11-05 22:13:31 [6] VoIP: get ip(172.26.0.65) for domain(uni-v1.tpg.com.au)
2018-11-05 22:13:32 [6] VoIP: Register to server address 172.26.0.17:5060
2018-11-05 22:13:33 [6] VoIP: get ip(172.26.0.1) for domain(uni-v1.tpg.com.au)
2018-11-05 22:13:33 [6] VoIP: get ip(172.26.0.17) for domain(uni-v1.tpg.com.au)
2018-11-05 22:13:33 [6] VoIP: get ip(172.26.0.65) for domain(uni-v1.tpg.com.au)
2018-11-05 22:19:28 [6] VoIP: Register to server address 172.26.0.1:5060
2018-11-05 22:19:53 [5] System: DSL link down
2018-11-05 22:20:00 [5] System: DSL training G.994
2018-11-05 22:20:07 [3] PPP: ppp1 User request
2018-11-05 22:20:07 [3] PPP: ppp1 LCP down
2018-11-05 22:20:07 [4] PPP: ppp1 LCP down
2018-11-05 22:20:07 [6] PPP: ppp1 sent [LCP TermReq id=0x3 "User request"]
2018-11-05 22:20:07 [6] PPP: ppp1 sent [LCP TermReq id=0x4 "User request"]
2018-11-05 22:20:12 [3] PPP: ppp1 User request
2018-11-05 22:20:12 [3] PPP: ppp1
2018-11-05 22:20:12 [5] VoIP: disable SIP stack due to intf IP is 0.0.0.0
2018-11-05 22:20:17 [5] System: DSL training G.994
2018-11-05 22:20:32 [5] System: DSL training G.993 started
2018-11-05 22:22:16 [5] System: DSL training G.994
2018-11-05 22:22:33 [5] System: DSL training G.994
2018-11-05 22:22:48 [5] System: DSL training G.993 started
2018-11-05 22:24:33 [5] System: DSL training G.993 channel analysis
2018-11-05 22:24:35 [5] System: DSL link up
2018-11-05 22:24:45 [6] PPP: ppp1 sent [PADI Host-Uniq(0x0000765d)]
2018-11-05 22:24:45 [6] PPP: ppp1 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0x5a8953f8>]
2018-11-05 22:24:45 [6] PPP: ppp1 rcvd [LCP ConfReq id=0x1 <mru 1492> <auth pap> <magic 0x23572066>]
2018-11-05 22:24:45 [6] PPP: ppp1 sent [LCP ConfAck id=0x1 <mru 1492> <auth pap> <magic 0x23572066>]
2018-11-05 22:24:45 [6] PPP: ppp1 rcvd [LCP ConfNak id=0x1 <mru 1492>]
2018-11-05 22:24:45 [6] PPP: ppp1 sent [LCP ConfReq id=0x2 <mru 1492> <magic 0x5a8953f8>]
2018-11-05 22:24:45 [6] PPP: ppp1 rcvd [LCP ConfAck id=0x2 <mru 1492> <magic 0x5a8953f8>]
2018-11-05 22:24:45 [6] PPP: ppp1 sent [LCP EchoReq id=0x0 magic=0x5a8953f8]
2018-11-05 22:24:45 [6] PPP: ppp1 sent [PAP AuthReq id=0x1 user="eddiez82@tpg.com.au" password=<hidden>]
2018-11-05 22:24:45 [6] PPP: ppp1 rcvd [LCP EchoRep id=0x0 magic=0x23572066]
2018-11-05 22:24:45 [6] PPP: ppp1 rcvd [PAP AuthAck id=0x1 ""]
2018-11-05 22:24:45 [6] PPP: ppp1 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2018-11-05 22:24:45 [6] PPP: ppp1 rcvd [IPCP ConfReq id=0x1 <addr 10.20.25.96>]
2018-11-05 22:24:45 [6] PPP: ppp1 sent [IPCP ConfAck id=0x1 <addr 10.20.25.96>]
2018-11-05 22:24:45 [6] PPP: ppp1 rcvd [IPCP ConfNak id=0x1 <addr 203.63.152.197> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160
2018-11-05 22:24:45 [6] PPP: ppp1 sent [IPCP ConfReq id=0x2 <addr 203.63.152.197> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160
2018-11-05 22:24:45 [6] PPP: ppp1 rcvd [IPCP ConfAck id=0x2 <addr 203.63.152.197> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160
2018-11-05 22:24:47 [5] VoIP: enable SIP stack due to intf(203.63.152.197) is up.
2018-11-05 22:24:47 [6] VoIP: get ip(172.26.0.65) for domain(uni-v1.tpg.com.au)
2018-11-05 22:24:47 [6] VoIP: get ip(172.26.0.1) for domain(uni-v1.tpg.com.au)
2018-11-05 22:24:47 [6] VoIP: get ip(172.26.0.17) for domain(uni-v1.tpg.com.au)
2018-11-05 22:24:47 [6] VoIP: Register to server address 172.26.0.65:5060
2018-11-05 22:24:49 [6] VoIP: get ip(172.26.0.65) for domain(uni-v1.tpg.com.au)
2018-11-05 22:24:49 [6] VoIP: get ip(172.26.0.1) for domain(uni-v1.tpg.com.au)
2018-11-05 22:24:49 [6] VoIP: get ip(172.26.0.17) for domain(uni-v1.tpg.com.au)
2018-11-05 22:42:35 [6] VoIP: Register to server address 172.26.0.17:5060

 

Please assist as soon as possible as this is disruptive to our home-based business.

 

With Thanks,

Eddie

 

 

2 REPLIES 2
Moderator

Hi @eddiez82,

 

Welcome to the community!

I was able to locate your account using your community details. I ran initial tests on your service and it shows a possible line fault causing dropouts. I will raise this to our Engineering Team for further test and investigation.

 

Assessment may take 24hrs and updates will be provided by the assigned Engineer via SMS or Phone call. PM me your best contact number and preferred time.

How to send a PM.

 

Let me know should you require further assistance.

 

Cheers!

Highlighted
Moderator

Hi @eddiez82,
 

Thanks for sending me your details. I've seen that you have been in contact with one of our Engineers and advised you that no fault has found on the line. We'll be sending you modem replacement details will be given by our Engineering Team.
 

Tell me should you require further assistance.

 

Cheers!