NBN50 to NBN100 no change in speed

[minlei]

Hello

I have made a plan change from NBN 50 to NBN100 today but I am not seeing any change of speed. I have turned off/on both the NBN box & the TGP supplied router after reciving the completed email.

Speed test on Wifi is D47.3

http://tpg.speedtestcustom.com/result/8eb94e70-88f7-11ea-8b25-f161c3618863

This is no different speeds from the previous NBN 50 plan.

Could you please check and see if the change over has actually happened or if I need to do something else on my end

Thanks

Minlei

[minlei]

Hello

I have made a plan change from NBN 50 to NBN100 today but I am not seeing any change of speed. I have turned off/on both the NBN box & the TGP supplied router after reciving the completed email.

Speed test on Wifi is D47.3

http://tpg.speedtestcustom.com/result/8eb94e70-88f7-11ea-8b25-f161c3618863

This is no different speeds from the previous NBN 50 plan.

Could you please check and see if the change over has actually happened or if I need to do something else on my end

Thanks

Minlei

[BryanR]

Hi, Let me check for you, please provide UN and I will be able to check your service - regards

Bryan